SUPPORT WHEN AND WHERE YOU NEED IT
We offer 24/7, 8/5 or custom service hours for your unique Helpdesk needs. With experience across multiple industries and IT environments, we make sure to be available to your team via phone, online chat and beyond.
Our helpdesk staff stays up to date on all relevant certifications and training to be able to identify and solve all problems as efficiently as possible.
ESCALATION AND RESOLUTIONS
Our help centers are equipped with efficient ticket workflows to make sure each call is handled as quickly as possible. Serious problems are escalated quickly to management to handle and solve immediately.