24/7 SUPPORT
You can trust V-Soft Infrastructure Call Centers to be there when you need it. With options to have 24/7 support, you can make sure your business stays fully operational even after business hours.
24/7 SUPPORT
You can trust V-Soft Infrastructure Call Centers to be there when you need it. With options to have 24/7 support, you can make sure your business stays fully operational even after business hours.
CALL CENTER
With a knowledgeable staff of trained call-center representatives, we provide the highest quality support and information to our clients. V-Soft Infrastructure provides time-zone coverage across North America to serve your needs.
SINGLE SOURCE REPORTING
V-Soft Infrastructure's Central Service Desk strives to provide all relevant and pertinent information for all aspects of your company, whether IMAC contracts and engagements, invoicing, and reporting on SLA (Service Level Agreement) statuses. With all information being funneled to and out of one centralized location you gain the benefit of up-to-date reporting for all of your clients, staff, and subcontractors.
WORKFLOW MANAGEMENT
V-Soft Infrastructure designs the ideal workflow for managing incoming calls and messages to optimize issue requests and resolutions. Continuous reporting allows us to monitor workflow until all problem areas have been identified and fixed. Services include proven processes with call escalation and contact tree management as your operation requires.