CENTRAL SERVICE DESK

Above all, we are here for our clients. With a knowledgeable staff of trained call-center representatives, we provide the highest quality support and information to our clients.

CONTACT US

24/7 SUPPORT

You can trust V-Soft Infrastructure Call Centers to be there when you need it. With options to have 24/7 support, you can make sure your business stays fully operational even after business hours.

24/7 SUPPORT

You can trust V-Soft Infrastructure Call Centers to be there when you need it. With options to have 24/7 support, you can make sure your business stays fully operational even after business hours.

CALL CENTER

With a knowledgeable staff of trained call-center representatives, we provide the highest quality support and information to our clients. V-Soft Infrastructure provides time-zone coverage across North America to serve your needs.

SINGLE SOURCE REPORTING

V-Soft Infrastructure's Central Service Desk strives to provide all relevant and pertinent information for all aspects of your company, whether IMAC contracts and engagements, invoicing, and reporting on SLA (Service Level Agreement) statuses. With all information being funneled to and out of one centralized location you gain the benefit of up-to-date reporting for all of your clients, staff, and subcontractors.

WORKFLOW MANAGEMENT

V-Soft Infrastructure designs the ideal workflow for managing incoming calls and messages to optimize issue requests and resolutions. Continuous reporting allows us to monitor workflow until all problem areas have been identified and fixed. Services include proven processes with call escalation and contact tree management as your operation requires.

LOUISVILLE, KENTUCKY
DENVER, COLORADO
CHICAGO, ILLINOIS
MADISON, WISCONSIN
HARRISBURG, PENNSYLVANIA
ATLANTA, GEORGIA
TORONTO, ONTARIO
CINCINNATI, OHIO
RARITAN, NEW JERSEY

V-Soft Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

5215 Old Orchard Road Suite #950
Skokie, IL 60077

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middelton, WI 53562

TOLL FREE: 844.425.8425

Harrisburg, Pennsylvania

4813 Jonestown Road Suite #103
Harrisburg, PA 17109

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower
11260 Chester Road Suite #350
Cincinnati, OH 45246

513.771.0050

Raritan, New Jersey

216 Route 206, Suite #22
Hillsborough, NJ 08844

TOLL FREE: 844.425.8425